Important information for your South Tyrol Vacation in the Hotel Prokulus

Good to know!

We have gathered the most important information as well as some tips for your stay in the 4-star Superior Family and Spa Hotel Prokulus:

How your GPS can find us:

Country: Italy
Post code /Town: 39025 Naturns (or Naturno)
Street: Via Principale 25

If you need assistance while traveling, please call us at +39 0473 667 566.

Check-in & Check-out

Check-in: Your room is available from 2:00 pm on your arrival day.
Check-out: We ask you leave your room by 11:00 am on your departure day. You are welcome to extend your stay for a few hours and enjoy our pool and spa area free of charge.

Cuisine & Pleasure

Breakfast buffet: 7:30-10:30 am
Afternoon buffet: 2:00-4:30 pm
Dinner: from 7:00 pm
Discount for room with breakfast only: € 11.00 per person and day

Lunch for children: Mon-Fri at 12:30 pm (for a surcharge)
Daily children's meal in the evening: 5:45 pm (included)

Dogs allowed

You are welcome to bring your dog with you to the Hotel Prokulus. We charge €24.00 per day without food to cover the extra cleaning costs. Please don't forget to bring food along because we do not provide it. We also request you bring along your dog bed and blanket.
Please understand that dogs are not allowed in the restaurant, spa area or on the sunbathing lawn.

Included services

The prices of the rooms and packages encompass many included services. See the included services

Payment & cancellation

Method of payment: You may pay your hotel bill in cash, by credit card (VISA and MasterCard) or EC card.

Cancellation and cancellation insurance: We recommend you take out the low-priced travel cancellation insurance from our partner Hogast which will cover all cancellation costs in the cast of an accident, illness or death of the insured person, their children, siblings, parents and grandparents. You can book travel cancellation insurance here! In the case of a no-show or an early departure, we will charge 100% of the amount due. Cancellations up to six weeks before arrival are free of charge. Please find the details in our terms and conditions.

Electric vehicles

There are three charging stations at the Hotel Prokulus (2x exclusively for Tesla vehicles and 1x for all type 2 connectors). The price for parking with charging is 2,50€/hour for hotel guests and 5,00€/hour for all others.

Early booker bonus

If you book a minimum of 6 nights at least two months before your planned arrival, you will receive a spa voucher worth € 70 per room and €40 per single room.
(not combinable with the following packages & offers: Opening week in march, "apple week", "Autumn wellness week", "Autumn pleasure week", "offers from the "3 dream days" and "4 relaxing days")
Valid for bookings from 6 nights during the following periods:
Mar 16 – Mar 24, 2018  //  Apr 07 – Apr 14, 2018
May 05 – May 18, 2018  //  Jun 02 – July 07, 2018
Oct 20 – Oct 27, 2018  //  Nov 03 – Nov 25, 2018